PRIVACY POLICY & GDPR COMPLIANCE

🔒 Privacy Policy

Last Updated: January 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

• Personal identification information (name, email address, phone number)
• Account credentials and preferences
• Payment and transaction information
• Communication records and support requests

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

🇪🇺 GDPR Compliance

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request restriction of processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your personal data

Legal Basis for Processing

We process your personal data based on:

• Consent you have given for specific purposes
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests pursued by us or a third party

🍪 Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

🔐 Data Security

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access, use, or disclosure
• Accidental loss, destruction, or damage
• Unlawful processing

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

📞 Contact Information

Data Protection Officer

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Address: 12 Digital Way, Docklands VIC 3008, Australia
• Phone: +61 3 9000 0000

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

🔄 Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

⚖️ Legal Compliance

Applicable Laws

This Privacy Policy is governed by and construed in accordance with the laws of Australia and the European Union's General Data Protection Regulation (GDPR).

Age Restrictions

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.